POS Not Connecting to Internet

POS Not Connecting to Internet

Check Basic Connectivity

1. Verify other devices can connect
2. Check if WiFi/Ethernet cable is connected
3. Look for network icon status on terminal

WiFi Troubleshooting

1. Go to Settings → Network
2. Verify correct WiFi network selected
3. Forget network and reconnect
4. Enter password again carefully

Ethernet Troubleshooting

1. Check cable is firmly connected at both ends
2. Try a different Ethernet port on router
3. Try a different cable
4. Check for link lights on router port

Router/Modem Issues

1. Power cycle router (unplug 30 seconds, replug)
2. Wait 2-3 minutes for full restart
3. Check if internet works on other devices

Using Offline Mode

If internet is down, STOVE can operate in offline mode:

• Continue taking orders
• Cash payments work normally
• Cards stored for processing when online
• Data syncs automatically when connected

Still Not Working?

Contact support at 760-368-6800 for assistance.