Contacting Support
Support Channels
Phone Support (24/7)
760-368-6800
Best for urgent issues during service.
Email Support
success@stovepos.com
Best for non-urgent questions and documentation.
Live Chat
Available in mySTOVE and on stovepos.com
Click the chat icon in the bottom right.
Before You Call
Have this information ready:
- Your restaurant name
- Your name and role
- Description of the issue
- When the issue started
- Steps you've already tried
- Any error messages (screenshot if possible)
Urgent vs. Non-Urgent
Call Immediately For:
- Cannot process any payments
- POS completely down during service
- Security concerns
Email/Chat For:
- Questions about features
- Training requests
- Billing questions
- Feature requests
Remote Support
Our team can remotely access your system to diagnose issues:
- Agent will request permission
- You'll see what they're doing
- Session ends when issue is resolved
Support Hours
- Phone: 24/7/365
- Chat: 6 AM - 10 PM PST
- Email: Response within 24 hours