Processing Refunds

Processing Refunds

Types of Refunds

• Void: Cancel transaction before batch settlement (no fees)
• Refund: Return funds after settlement (may incur fees)

Voiding a Transaction (Same Day)

1. Go to Orders and find the transaction
2. Select the order
3. Tap Void
4. Enter manager PIN if required
5. Original charge is cancelled

Processing a Refund (After Settlement)

1. Go to Orders and find the original transaction
2. Select the order
3. Tap Refund
4. Choose full or partial refund
5. Enter refund amount if partial
6. Enter manager PIN
7. Select refund reason
8. Funds return to customer's card (2-5 business days)

Cash Refunds

For cash transactions:

1. Process refund as above
2. Select Cash as refund method
3. Cash drawer opens for payout

Refund Limits

You cannot refund more than the original transaction amount. For exchanges, process as a new order.