|On-site installation day (8 hours) with a STOVE-trained resource. Time can also be leveraged for manager and staff training or go-live support.
Note: There may be additional fees incurred based on your request.
Additional $750 travel fee for non-covered areas.
|A STOVE-trained resource will be available for remote support for 8 hours within the defined time period: Monday-Friday between 7 a.m. - 9 p.m. local time.
|Additional $500 fee for after-hours work, weekend work, overnight stay, or national holiday.
|You are responsible for having all cables terminated prior to your installation. Cables that need to be terminated will be subject to this fee for onsite installations.
|Canceling or rescheduling an installation, training, or go-live less than seven (7) days before the scheduled appointment date. This fee will be assessed for every scheduled day.
|If a STOVE-trained resource comes on-site and the location is not ready for installation, this will result in a cancellation of the current appointment as well as subsequent scheduled appointments.
|On-site Tech Support
|A STOVE-trained resource will be available to come on-site for a technical services appointment.
|On-site After Hours or Holiday
|A STOVE-trained resource will be available to come on-site for an after-hours or holiday technical service appointment. Appointments scheduled to occur on a weekend or with a start time of 7 p.m. or later are considered after-hours.
|Remote Tech Support
|A STOVE-trained resource will be available remotely for a technical services appointment.
|Online Ordering Setup
|One-hour consult with a STOVE modules specialist to configure and train on Online Ordering settings and best practices.
|Gift Card Conversion
|Conversion of existing gift card liability into the STOVE system.
|Conversion of existing loyalty data into the STOVE system.
One-hour training call with a STOVE modules specialist on inventory configuration and best practices.