| Category | Description | Rates |
|---|---|---|
| On-site Day | On-site installation day (8 hours) with a STOVE-trained resource. Time can also be leveraged for manager and staff training or go-live support. Note: There may be additional fees incurred based on your request. Additional $750 travel fee for non-covered areas. |
$899/day
|
| Remote Day | A STOVE-trained resource will be available for remote support for 8 hours within the defined time period: Monday-Friday between 7 a.m. - 9 p.m. local time. | $699/day |
| Non-Standard Hours | Additional $500 fee for after-hours work, weekend work, overnight stay, or national holiday. | $500/day/resource |
| Cable Termination | You are responsible for having all cables terminated prior to your installation. Cables that need to be terminated will be subject to this fee for onsite installations. | $50/termination |
| Category | Description | Rates |
|---|---|---|
| Cancellations | Canceling or rescheduling an installation, training, or go-live less than seven (7) days before the scheduled appointment date. This fee will be assessed for every scheduled day. | $300/day/resource |
| Site Readiness | If a STOVE-trained resource comes on-site and the location is not ready for installation, this will result in a cancellation of the current appointment as well as subsequent scheduled appointments. | $300 |
| Category | Description | Rates |
|---|---|---|
| On-site Tech Support | A STOVE-trained resource will be available to come on-site for a technical services appointment. | $140/hour |
| On-site After Hours or Holiday | A STOVE-trained resource will be available to come on-site for an after-hours or holiday technical service appointment. Appointments scheduled to occur on a weekend or with a start time of 7 p.m. or later are considered after-hours. | $180/hour |
| Remote Tech Support | A STOVE-trained resource will be available remotely for a technical services appointment. | $100/hour |
| Online Ordering Setup | One-hour consult with a STOVE modules specialist to configure and train on Online Ordering settings and best practices. | $100 |
| Gift Card Conversion | Conversion of existing gift card liability into the STOVE system. | $100 |
| Loyalty Conversion | Conversion of existing loyalty data into the STOVE system. | $200 |
| Inventory Upsell |
One-hour training call with a STOVE modules specialist on inventory configuration and best practices.
| $75 |
